Introduction and commitment
This privacy policy describes how Materr SA (hereinafter “we” or “Materr SA”), publisher of the amiante-diagnostic.ch website and the Amiante Diagnostic brand, collects, uses, retains and protects the personal data of website users and persons who contact us to obtain our services.
This policy complies with the Federal Act on Data Protection (nFADP, RS 235.1) and its implementing ordinance (OFADP), which entered into force on 1 September 2023. It applies to any natural person whose data is processed in connection with the use of the amiante-diagnostic.ch website or the provision of our diagnostic services.
Data controller
Materr SA Chemin Frank-Thomas 44 1223 Cologny Switzerland
For any questions relating to the processing of your personal data, you may contact Materr SA by post at the address indicated above, or via the contact form available on the website.
Data collected and purposes of processing
Via the quote request and contact form
When you complete the contact or quote request form on our website, we collect the information you provide to us:
- First and last name
- Telephone number
- Address of the property concerned by the diagnosis
- Description of your project (nature of works, type of building, year of construction)
- Any other information you choose to provide
This data is collected on the basis of your active consent (form submission) and for the purpose of responding to your request and preparing an intervention proposal. It is necessary for assessing your needs, planning the diagnostic mission and organising the intervention.
Via website browsing
Our website may collect browsing data for audience measurement and content improvement purposes. This data may include anonymised technical information such as browser type, operating system, pages visited and duration of visits. This data does not allow you to be directly identified as an individual.
If our website uses a third-party statistics tool (such as Matomo, Plausible or an equivalent), that tool is configured in compliance with the nFADP, with minimisation of data collected and, where possible, hosting in Switzerland or the European Economic Area.
Legal bases for processing
We process your personal data on the following legal bases, in accordance with the nFADP:
Performance of a contract or pre-contractual measures: data collected during a quote request is processed to provide you with the requested service — assessment, proposal and performance of the diagnosis.
Legitimate interest: we may process certain data on the basis of our legitimate interest in managing our professional activity and maintaining the relationship with our clients, in compliance with your fundamental rights.
Consent: processing based on consent is used for optional communications. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Legal obligation: certain data (billing data, mission documents) must be retained to comply with our legal obligations in accounting and tax matters (Code of Obligations).
Data retention periods
Your personal data is retained only for the time necessary for the purposes for which it was collected:
Contact requests without follow-up: data transmitted via the contact form for which no commercial relationship was established is retained for 12 months from the last interaction.
Completed missions: data relating to a completed diagnostic mission — report, correspondence, billing — is retained for 10 years in accordance with the legal document retention obligations provided for by the Swiss Code of Obligations.
Browsing data: anonymised statistical browsing data is retained according to the parameters of the measurement tool used, generally 12 to 24 months.
Recipients of data
Your personal data may be shared with the following third parties, strictly within the limits of their mandates:
Diagnosticians and technicians: the specialists mandated to carry out the on-site inspection receive the information necessary to organise the mission (address, contact, property description).
SAS-accredited laboratories: the laboratories mandated for sample analyses receive the reference information enabling samples to be identified and results to be transmitted.
Technical service providers: hosting providers (Infomaniak, Geneva) and technical tools used for the operation of the website have access to data strictly within the framework of their service contracts. They are not authorised to use this data for other purposes.
We do not sell or transfer your personal data to third parties for commercial purposes. We do not transfer data to third countries outside Switzerland or outside the European Economic Area, unless these countries offer an adequate level of data protection or appropriate contractual guarantees are in place.
International data transfers
Where possible, we prefer providers established in Switzerland or the European Economic Area, offering data protection guarantees equivalent to those of the nFADP. If a transfer to a third country were to prove necessary, we would ensure that it is governed by appropriate safeguards (standard contractual clauses, adequacy decision).
Cookies and tracking technologies
Our website may use cookies to ensure its proper technical functioning and, where applicable, to measure its audience. Functional cookies are necessary for the operation of the website and do not require explicit consent. Audience measurement cookies, if used, are configured in compliance with the nFADP.
You can configure your browser to refuse cookies. This configuration may affect certain website functionalities, but does not prevent you from accessing information or contacting us via the form.
Your rights
In accordance with the nFADP, you have the following rights regarding your personal data:
Right of access: you have the right to obtain confirmation that we process data concerning you, to obtain a copy thereof and to know the terms of their processing.
Right of rectification: you may request the correction of inaccurate or incomplete data concerning you.
Right to erasure: you may request the deletion of your data in the cases provided for by the nFADP, in particular where processing is no longer necessary or was based on consent that you withdraw.
Right to restriction of processing: you may request the suspension of processing of your data in certain circumstances (contesting accuracy, objecting to processing pending verification).
Right to data portability: you have the right to receive the data you have provided to us in a structured and commonly used format, and to transmit it to another data controller.
Right to object: you may object to the processing of your data where it is based on our legitimate interest, for reasons relating to your particular situation.
To exercise any of these rights, address your request in writing to Materr SA, Chemin Frank-Thomas 44, 1223 Cologny, or via the website contact form. We will respond to your request within 30 days. This period may be extended by two additional months if the complexity or number of requests justifies it, with notification to you within the first 30 days.
Data security
Materr SA implements appropriate technical and organisational measures to protect your data against any unauthorised access, loss, destruction, alteration or disclosure. These measures include in particular:
- Encryption of communications between your browser and our servers (HTTPS protocol)
- Access controls to systems and data
- Hosting of data on secure servers in Switzerland (Infomaniak)
- Raising staff awareness of confidentiality rules
Amendments to the privacy policy
This privacy policy may be updated to reflect developments in our processing practices or changes to applicable legislation. The date of the last update is indicated in the frontmatter of this page. In the event of a substantial modification affecting your rights, we undertake to inform you via a visible notice on the website before the modification takes effect.
Right to lodge a complaint
If you consider that the processing of your personal data does not comply with the nFADP or your rights, you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC):
Federal Data Protection and Information Commissioner (FDPIC) Feldeggweg 1 3003 Berne www.edoeb.admin.ch